Let's connect
Oops! Something went wrong while submitting the form.
CX's shared services consulting approach is designed to help organizations streamline operations, reduce costs, and improve efficiency by centralizing key business functions. Our expert consultants work closely with clients to identify opportunities for consolidation, leveraging economies of scale and specialized expertise to create robust shared service centers. CX's shared services consulting focuses on developing scalable solutions that can grow with your organization while reducing operational complexity.
CX experts not only design optimized shared service models and ensure successful implementation and operation. Our interim professionals bring deep functional expertise and best practices from various industries, enabling rapid knowledge transfer and smooth transitions. By leveraging CX's shared services consulting and interim staffing capabilities, organizations can quickly establish or enhance their shared service centers, realizing immediate benefits in cost reduction, process standardization, and improved service quality across the enterprise.
CX's shared services consulting delivers a powerful value proposition by helping organizations significantly reduce costs and eliminate redundancies across their operations. By centralizing and optimizing key business functions, our approach enables companies to achieve economies of scale, standardize processes, and leverage specialized expertise more effectively. This not only leads to substantial cost savings but also allows organizations to increase their operational focus on core business activities. The result is a leaner, more agile organization that can respond faster to market changes and customer needs, ultimately driving improved performance and competitive advantage.
Our solutions directly address the pain points many organizations face when trying to scale their back-office operations or reduce overhead costs. For companies struggling with the inefficiencies of siloed functions or the challenges of maintaining consistent service quality across multiple locations, CX's shared services consulting offers a clear path forward. We help break down organizational silos, streamline workflows, and implement best practices that enhance efficiency and effectiveness.
By leveraging our expertise and interim staffing capabilities, organizations can quickly overcome the hurdles of transforming their support functions, realizing rapid improvements in service delivery speed and quality while simultaneously reducing operational complexity and costs.
CX's shared services consulting offers scalable solutions that can adapt to organizations of any size, from small businesses to large enterprises. Our approach allows companies to flexibly adjust their support functions based on changing needs, whether scaling up during periods of growth or streamlining operations during market downturns. This scalability ensures that businesses always have the right level of support, avoiding the inefficiencies of over-staffing or the risks of under-resourcing critical functions.
By leveraging CX’s shared services model, organizations gain access to reliable, high-quality support for essential transactional processes—without hiring full-time staff. Our teams specialize in accounts payable, accounts receivable, and general ledger activities, providing consistent, accurate processing that keeps operations running smoothly. With experienced professionals who understand best practices and modern tools, CX delivers scalable support that reduces bottlenecks, improves accuracy, and frees your internal team to focus on higher-value work
CX's shared services consulting focuses on optimizing service delivery to achieve significant cost efficiencies. By centralizing and standardizing processes, eliminating redundancies, and leveraging technology, we help organizations reduce operational costs while improving service quality. Our approach often leads to substantial savings in labor costs, technology investments, and overhead expenses, allowing businesses to redirect resources to core strategic initiatives and growth opportunities.
Our shared services model enhances compliance and process control by implementing standardized procedures and centralized oversight. This approach ensures consistent application of policies, improved data integrity, and more effective risk management across the organization. By consolidating control functions, companies can more easily monitor and enforce compliance with regulatory requirements, internal policies, and industry standards, reducing the risk of errors, fraud, and non-compliance issues.
A shared service system is a business model that centralizes and consolidates common business functions—such as human resources, finance, information technology, or procurement—into a single, dedicated unit that serves multiple departments or business units within an organization. This centralized unit operates as an internal service provider, delivering standardized services across the entire organization, rather than having these functions replicated in each department or division.
The primary benefits of a shared service system include increased efficiency through economies of scale, standardization of processes leading to improved quality and consistency, and significant cost reduction by eliminating redundancies. This model allows organizations to leverage specialized expertise, implement best practices uniformly, and focus on continuous improvement of support functions. Additionally, shared services enable better resource allocation, improved data analytics and reporting capabilities, and enhanced strategic focus for business units by freeing them from administrative tasks.
While both shared services and Business Process Outsourcing (BPO) aim to improve efficiency and reduce costs, they differ significantly in their approach and implementation. Shared services are typically handled in-house, creating a centralized unit within the organization that serves multiple departments or business units. This internal approach allows for greater control, alignment with company culture and goals, and often a deeper understanding of the organization's specific needs.
In contrast, BPO involves contracting specific business processes to external service providers. BPO can offer advantages in terms of cost savings, especially for non-core functions, and access to specialized expertise or technology that might be costly to develop in-house. However, it may provide less control and customization compared to shared services. The choice between shared services and BPO often depends on factors such as the strategic importance of the function, desired level of control, cost considerations, and the organization's capacity to manage internal shared services effectively.
CX offers a unique approach that blends the best of both worlds. We build and manage a shared services team for your organization—but the team reports directly into your structure, giving you full visibility and control. This model offers the flexibility and scalability of outsourcing without requiring you to build or manage your own offshore operation. You get a high-quality, integrated team without the overhead, risk, or complexity of standing up a shared service center yourself. This approach gives companies the ability to scale efficiently, maintain high standards, and stay aligned with internal priorities—while we handle the heavy lifting.
The implementation timeline for a shared services model can vary significantly, typically ranging from several weeks to several months, depending on the complexity and scope of the transformation. Smaller organizations with less complex processes might achieve implementation in 1-2 months or less, while large, multinational corporations with multiple functions and locations could take 18-24 months or more to fully implement a shared services model.
Several factors influence the duration of implementation:
The implementation process usually involves phases such as assessment and planning, design, pilot implementation, full rollout, and stabilization. Organizations often adopt a phased approach, starting with one function or region before expanding, which can extend the overall timeline but reduce risks and allow for learning and adjustment along the way.
After the implementation of a shared services model, organizations typically require ongoing support to ensure the model's success and continuous improvement. This post-implementation support can take various forms:
Many organizations partner with consulting firms or maintain internal teams dedicated to shared services optimization to provide this ongoing support. The goal is to ensure that the shared services model remains effective, adapts to changing business needs, and continues to deliver value over time.
The potential cost savings from implementing shared service solutions can be substantial, though they vary depending on the organization's size, current efficiency levels, and the scope of the implementation. Typically, organizations can expect to see cost reductions ranging from 20% to 50% in the functions that are moved to a shared services model.
These savings are achieved through various means:
A study by a major consulting firm found that companies with mature shared services operations reported cost savings of 30-40% compared to their pre-shared services state.
It is important to note that realizing these savings requires careful planning, effective implementation, and ongoing optimization of the shared services model. Organizations typically see a return on investment over time rather than immediate savings. Factors such as process complexity, technology integration requirements, and change management capabilities can all impact the timeline and extent of cost savings.
